Showing posts with label customer service is the worst. Show all posts
Showing posts with label customer service is the worst. Show all posts

Sunday, December 9, 2007

Ocwen Bank What is Wrong!?

I want to know why they will refuse to subordinate my second so I can keep my home and continue to make my payments to Owen never been late and my first is on a adjustable that increases 2008 and this would be in their best interest why would they not do it and why is there no one to help I am going to CNN on this if I can help one person I will and then they take a loan loss what is wrong with this picture?

Ocwen A Total Scam

I wondered why SusanYi was being so friendly and chatty. In a whole hour long conversation (which with other lenders takes about 10 minutes) she hemmed and hawed and tried to push their own "power buyer" agents, LYING to me telling me they have some secret access to listings I couldn't possibly have (an MLS listing is on virtually EVERY realtors listings website, there are no "secret" listings) and tried to push the interest only thing which I don't want for higher interest rate and a bunch of other garbage.
I'm no newbie, I've owned houses before so I immediately screeched to a halt when she, after an hour of chit chat mixed with lots of hard sell and very little info tried to bully me into giving her my credit card or bank account number so they could take a "deposit" of unspecified amount, for unspecified services to get a preapproval only (not even a real prequalification). NO ONE (no REPUTABLE lender) will EVER ask you for good faith money, EVER EVER EVER. Don't fall for it! Most really good ones won't even ask you for the $25 credit application fee until after they've done all the preliminary work and are ready to actually offer you something, and if they do, write them a check, do NOT give them your credit card or debit card information. This is a SCAM!

Ocwen - No Stars

I spent an hour on the phone with some guy who barely could speak English and he was way rude. I pay more on my loan than required each month and Ocwen decided that this was not the agreement and sent my entire payment to principal only charged me a late fee (when I clearly paid on time if not early) and reported my loan late for the month. Took me having to stop being cordial on the phone to screaming before someone could address the problem and that took another hour. They are very abrasive and fee averse. I am so looking to refinance with another company and the first question is going to be where is your customer service center located. I never asked for them as it seems they bought loans from another company. I hate that. This is the worst company ever.

Ocwen Bank The worst lender I've ever dealt with

I had nothing but problems with Ocwen. They have the worst customer service that you can imagine. Everytime you call them, you speak with someone from India who has no clue what you're talking about. You can't understand them at all. They don't communicate, misapply payments, etc. etc. Don't use Ocwen!

Ocwen Bank Nothing but problems

I had nothing but problems with Ocwen, there customer service is the worst. Every time you call there office you get a person from India and is very hard to under stand them. Do not use Ocwen for anything.