I have been speaking to Ocwen re: a loan modification since February 2009. Then on March when the Obama plan came into play I was given a new set of documents to fill out and return to them by fax, which I did immediately sent March 10th 2009. Waited to hear from them no response so when I called them they had not received documents, so they mailed me another set. I again filled out the same 3 papers
and returned them to them. again after waiting for a response I received another set of the same documents to fill out, when I called them they said they did not have anything from me so I again filled out the papers and sent to them, at this time the sale date on my home was 3/20/09 and they extended it to 4/-3/-09. when I still had not heard from Ocwen I called them again and was told they need more information. which I immediately sent again., a du plicate copy of when I had previoyusly sent them. the people they have handling these things in india do not have a clue as to what they are doing I am not the only one complaining about the service. I call them every day as they give me a different answer each time I call, I am now telling them that I am recording their phone calls for future legal use., as I no longer trust the way Ocwen is handling this sensitive matter. My original loan was from Delta funding, who have just recently been hit with a consumer and lending loss, and I feel that Ocwen is totally tied in with them, and must know how delta has been handling the loans they send to Ocwen for servicing. A class action suit should be filed against them. When I called today 4/13/09 I was told again they needed another paper from me, they said they had the fax I had sent but they could not see what I had sent. now the sale date is 4/17/09, they leave me no further choices. They are just stalling for time.,
Lulu Snohomish, WashingtonU.S.A
Showing posts with label deceptive and misleading. Show all posts
Showing posts with label deceptive and misleading. Show all posts
Friday, April 17, 2009
Thursday, July 3, 2008
Ocwen Loan Servicing CLASS ACTION SUIT PLEASE - Modified Loan to save my house, then they reneged Orlando Florida
My income dropped drastically due to losing my job, I managed to keep current on my mortgage, but knew I couldn't continue to make timely payments at $3796.74. I contacted Ocwen in February, 2008 and they sent me paperwork to complete for a loan modification. I returned the information and have been told numerous time, the modification department was working on it. Then I was told the loan payment would drop to $1927.93 and the interest rate reduced to 4.3% for 3 years.
I received my July, 2008 statement and paid the amount requested, $1927.93 which was noted as a forebearance payment. That payment was received & posted to a suspense account 6/24/08. Yesterday I received another statement from Ocwen asking for another July forebearance payment of $3796.74. In the body of the statement under 'Important Messages' they stated my payment was actually $3546.29 for July 1st.
Today I talked to Nong who is supposed to be a supervisor. He basically told me the loan isn't going to be modified, the employee's that guaranteed me the modification was complete and the statement for the modification amount were all errors!!!!
I cannot make the large payments anymore, I could make the smaller payments, but at this point I am very upset over the lies and deceit. These are unfair, if not illegal business practices and I will have to lose my house but not without alerting the federal authorities of Ocwen's continued deceptive practices. Perhaps there will be additional lawsuits against Ocwen as there have been in the past. The internet proves I am not the only one who has been treated unfairly.
Will they NEVER stop hurting people??? Please let me know if there is a class action suit.
DorothyLaveen,
Arizona
U.S.A.
From: http://www.ripoffreport.com/reports/0/347/RipOff0347243.htm
I received my July, 2008 statement and paid the amount requested, $1927.93 which was noted as a forebearance payment. That payment was received & posted to a suspense account 6/24/08. Yesterday I received another statement from Ocwen asking for another July forebearance payment of $3796.74. In the body of the statement under 'Important Messages' they stated my payment was actually $3546.29 for July 1st.
Today I talked to Nong who is supposed to be a supervisor. He basically told me the loan isn't going to be modified, the employee's that guaranteed me the modification was complete and the statement for the modification amount were all errors!!!!
I cannot make the large payments anymore, I could make the smaller payments, but at this point I am very upset over the lies and deceit. These are unfair, if not illegal business practices and I will have to lose my house but not without alerting the federal authorities of Ocwen's continued deceptive practices. Perhaps there will be additional lawsuits against Ocwen as there have been in the past. The internet proves I am not the only one who has been treated unfairly.
Will they NEVER stop hurting people??? Please let me know if there is a class action suit.
DorothyLaveen,
Arizona
U.S.A.
From: http://www.ripoffreport.com/reports/0/347/RipOff0347243.htm
Thursday, June 26, 2008
Ocwen lied, deceptive, theives Centreville Alabama
the loan was approved for the payoff, but ocwen would never give us the payoff. our lawyers were talking and we were talking to ocwen's broker, who stated that he could not understand why ocwen did not except the payoff. because ocwen would make more money on it. then suddenly we were told to get out of the house. all this time we were thinking that a payoff was just around the corner. we were also informed that we were dealing with someone in india. this was told to us by their lawyers. who also tried to get their client to except the payoff. ocwen lied and said they were never informed of the approved loan. so, our family was kicked out of the only home we ever knew. someone please help us.
June centreville, Alabama U.S.A.
From:http://www.ripoffreport.com/reports/0/344/RipOff0344776.htm
June centreville, Alabama U.S.A.
From:http://www.ripoffreport.com/reports/0/344/RipOff0344776.htm
Saturday, March 29, 2008
Ocwen Loan Servicing, LLC; Ocwen Loan Resolution Department Fraudulent, misrepresentative, uncaring, dishonest
From: http://www.ripoffreport.com/reports/0/322/RipOff0322171.htm
(Copy of letter that I sent to them regarding the problem. I have all the documents that are listed in the letter and can fax them to you for further documentation)March 9, 2008Ocwen Financial CorporationAttn P. O. Box 785061Orlando, FL 32878-5061FAX: (866) 771-5152RE: 70084504To Whom It May Concern:On January 18, 2008, I received a letter from Ocwen offering me a Loan Modification Agreement so that I could bring my account current and out of forbearance. I read through the agreement, signed it on January 23, 2008 and faxed it to Ocwen on January 24, 2008. To date I have not received any notification or billing stating that this agreement was received.On March 7, 2008, I called the Customer Support Hotline to inquire about my account. At 12:36 pm I spoke with Kash who told me that she had no record of this agreement having been received by Ocwen. Kash put me on hold from 12:49 pm until 1:04 pm and then I spoke with Curtis. He told me that I had to speak to someone in the LRC Department. Curtis transferred me to the LRC and the phone rang once and then I was disconnected. I called back at 1:10 pm and spoke with Shavonne. She also said I needed to speak with someone in the LRC Department and she transferred me to that department. I was on hold from 1:16 pm until 1:30 pm until a Mr. Holland picked up the phone. He took my loan information and then put me on hold. Within one minute, Prasanna then picked up the phone. He stated to me that there was no record of the agreement and that I was to have faxed it in within the 10 days required. I explained to him that is what I did and that I had a fax confirmation to support that. He stated that this did not matter and he would be sending out a new loan modification packet for me to fill out again. I explained to him that at the time of the signing of the loan modification agreement, I was told that I had to pay Februarys payment of $1210 plus $161 in fees. Then starting in March, I would receive a new bill with the correct payment amount along with escrow amount that was needed. I did not receive that information, so I sent my regular forbearance amount of $1210. Prasanna now tells me that since I did not send in the $1371, my $1210 was being held in suspense until I made up the difference. So, my question is this: What is my monthly payment amount? What is my escrow amount? Where is the loan modification agreement that I faxed to you? I know that my foreclosure has been cancelled with the court as I have a court document stating that. I am tired of the run around that I have been getting from Ocwen for the last year. I have abided by the agreed upon forbearance amount, I signed and faxed the loan modification agreement, I call and try to straighten things out and then I have to write to the Ombudsman to get a clear picture of what the problem is and how will it be resolved. Attached to this fax, you will find a copy of the letters that I have received the loan modification that I signed, a copy of the fax cover sheet as well as all my handwritten notes. I expect this to be resolved immediately and my payment of $1210 for March to be applied to my account accordingly, WITHOUT ANY NEW FEES ADDED! If I do not receive a response within 10 days, I will be contacting an attorney and taking Ocwen to court to have this matter resolved by a Judge as I do not feel that Ocwen has my best interest in mind at any point in time within this last year. I have abided by all of Ocwens requests and requirements. At what point does Ocwen admit that they have made mistakes and correct my account?I expect an answer ASAP.
PamelaCincinnati, Ohio U.S.A.
(Copy of letter that I sent to them regarding the problem. I have all the documents that are listed in the letter and can fax them to you for further documentation)March 9, 2008Ocwen Financial CorporationAttn P. O. Box 785061Orlando, FL 32878-5061FAX: (866) 771-5152RE: 70084504To Whom It May Concern:On January 18, 2008, I received a letter from Ocwen offering me a Loan Modification Agreement so that I could bring my account current and out of forbearance. I read through the agreement, signed it on January 23, 2008 and faxed it to Ocwen on January 24, 2008. To date I have not received any notification or billing stating that this agreement was received.On March 7, 2008, I called the Customer Support Hotline to inquire about my account. At 12:36 pm I spoke with Kash who told me that she had no record of this agreement having been received by Ocwen. Kash put me on hold from 12:49 pm until 1:04 pm and then I spoke with Curtis. He told me that I had to speak to someone in the LRC Department. Curtis transferred me to the LRC and the phone rang once and then I was disconnected. I called back at 1:10 pm and spoke with Shavonne. She also said I needed to speak with someone in the LRC Department and she transferred me to that department. I was on hold from 1:16 pm until 1:30 pm until a Mr. Holland picked up the phone. He took my loan information and then put me on hold. Within one minute, Prasanna then picked up the phone. He stated to me that there was no record of the agreement and that I was to have faxed it in within the 10 days required. I explained to him that is what I did and that I had a fax confirmation to support that. He stated that this did not matter and he would be sending out a new loan modification packet for me to fill out again. I explained to him that at the time of the signing of the loan modification agreement, I was told that I had to pay Februarys payment of $1210 plus $161 in fees. Then starting in March, I would receive a new bill with the correct payment amount along with escrow amount that was needed. I did not receive that information, so I sent my regular forbearance amount of $1210. Prasanna now tells me that since I did not send in the $1371, my $1210 was being held in suspense until I made up the difference. So, my question is this: What is my monthly payment amount? What is my escrow amount? Where is the loan modification agreement that I faxed to you? I know that my foreclosure has been cancelled with the court as I have a court document stating that. I am tired of the run around that I have been getting from Ocwen for the last year. I have abided by the agreed upon forbearance amount, I signed and faxed the loan modification agreement, I call and try to straighten things out and then I have to write to the Ombudsman to get a clear picture of what the problem is and how will it be resolved. Attached to this fax, you will find a copy of the letters that I have received the loan modification that I signed, a copy of the fax cover sheet as well as all my handwritten notes. I expect this to be resolved immediately and my payment of $1210 for March to be applied to my account accordingly, WITHOUT ANY NEW FEES ADDED! If I do not receive a response within 10 days, I will be contacting an attorney and taking Ocwen to court to have this matter resolved by a Judge as I do not feel that Ocwen has my best interest in mind at any point in time within this last year. I have abided by all of Ocwens requests and requirements. At what point does Ocwen admit that they have made mistakes and correct my account?I expect an answer ASAP.
PamelaCincinnati, Ohio U.S.A.
Tuesday, February 26, 2008
Ocwen Loan Servicing - US National Bank As Trustee For Morgan Stanley Dean Dean Witter Capital Forced into Foreclosure, Deceptive Practices, Lying
Ocwen Loan Servicing - US National Bank As Trustee For Morgan Stanley Dean Dean Witter Capital Forced into Foreclosure, Deceptive Practices, Lying about information, Misinformation, Outrageous, Unexplainable Fees, Horrible Company, Representatives in Foreign Countries that can barely speak English, Ripoff, Orlando Florida
From: http://www.ripoffreport.com/reports/0/312/RipOff0312018.htm
We bought our home almost 14 years ago (June 1994) with a payment of $598 including taxes & insurance. We were doing fine, so we decided to refinance to get my father's name off of the mortgage. BAD IDEA!! Since September 2001 we have had nothing but problems because of Ocwen Loan Servicing. Our payments skyrocketed. In 2003 when my doctor told me to quit my high stress job things got even worse and we got behind. Well, since then we have been trying to deal with this deceptive company to save our home for our four children. Most recently, they were making us pay $1,298 per month not even including taxes and insurance. When I called them to ask about loan modification (adding to the end of our loan, reducing the interest rate, anything to LOWER the payment) I was told to fill out paperwork and fax it in. Well, I did as I was instructed and their solution was that we pay them a lump sum $3,000 and monthly payments of $1,387! What the heck?!? I faithfully asked for their help, and they screwed us again! I said forget it, we will just continue with what we were paying since that was almost $100 less per month. Oh, NO, you cannot do that because you were taken off of that plan when you requested loan modification! I was NEVER INFORMED of that! So, you know what?? I am not giving this company another penny of my money. We bought our home in 1994 for $71,117 and 14 years later Ocwen Loan Servicing says that we owe them over $106,000! They will not work with me in any way, so I will not deal with them any longer. They are a horrible, deceptive company and are stealing peoples' hard earned money and homes. I only hope that something good comes from this. We are in our home right now, but if we have to move we will. I refuse to give this evil company any more of my hard earned money. If they want our home instead of trying to work with us, so be it. I would rather move than to give in to their deception and lies.
MerjBROKEN ARROW, OklahomaU.S.A.
From: http://www.ripoffreport.com/reports/0/312/RipOff0312018.htm
We bought our home almost 14 years ago (June 1994) with a payment of $598 including taxes & insurance. We were doing fine, so we decided to refinance to get my father's name off of the mortgage. BAD IDEA!! Since September 2001 we have had nothing but problems because of Ocwen Loan Servicing. Our payments skyrocketed. In 2003 when my doctor told me to quit my high stress job things got even worse and we got behind. Well, since then we have been trying to deal with this deceptive company to save our home for our four children. Most recently, they were making us pay $1,298 per month not even including taxes and insurance. When I called them to ask about loan modification (adding to the end of our loan, reducing the interest rate, anything to LOWER the payment) I was told to fill out paperwork and fax it in. Well, I did as I was instructed and their solution was that we pay them a lump sum $3,000 and monthly payments of $1,387! What the heck?!? I faithfully asked for their help, and they screwed us again! I said forget it, we will just continue with what we were paying since that was almost $100 less per month. Oh, NO, you cannot do that because you were taken off of that plan when you requested loan modification! I was NEVER INFORMED of that! So, you know what?? I am not giving this company another penny of my money. We bought our home in 1994 for $71,117 and 14 years later Ocwen Loan Servicing says that we owe them over $106,000! They will not work with me in any way, so I will not deal with them any longer. They are a horrible, deceptive company and are stealing peoples' hard earned money and homes. I only hope that something good comes from this. We are in our home right now, but if we have to move we will. I refuse to give this evil company any more of my hard earned money. If they want our home instead of trying to work with us, so be it. I would rather move than to give in to their deception and lies.
MerjBROKEN ARROW, OklahomaU.S.A.
Tuesday, January 22, 2008
Ocwen Mortgage Loans ruined our credit and caused default West Palm Beach Florida
From: http://www.ripoffreport.com/reports/0/301/RipOff0301012.htm
In Aug and Sept. of 2007 we asked Ocwen to 'defer' those 2 months of payments to the end of our 2 year 'fixed' loan (came went to an ARM Oct 2007) and they stated it was fine, no problem. My husband was not working as he stayed home w/our son who has medical issues and we had difficulty for a few months financially. My husband spoke to someone in their Call Center which we did not realize was in India. As we were getting ready to refinance with my credit union in Oct 2007, we recieved a default notice. Also, the broker I was working with said :' What happened to your credit score?--you have a 60 and 90 day late on your mortgage' . I had no idea what she was talking about. As far as we knew everything was current. I had to research and found that Ocwen Never defered our payments for those 2 months but instead reported them as 'late'. I called Ocwen several times and could not find anyone in the US to talk to , it was all thru their 'call center' in India. Everyone had a heavy accent. I asked several service representatives what had happened and no one could give me an answer. They just told me 'we don't defer payments and I don't think our company would have told your husband that'. Arguing that they DID tell my husband that I finally asked to speak to a supervisor. Well, Call after call , they finally had me talk to someone in their 'research dept' to investigate the complaint. (I also have the names of everyone I spoke with). They told me they could not investigate unless they knew the name of the person my husband spoke with. I told them it doesn't matter---all their conversations are 'taped' and asked that they go back and listen to the conversations during Aug and Sept 2007 and what transpired. They did in fact (after 3wks ) state the representative did not address my husbands concerns regarding deferment and they would try to remove the 'lates' on our credit. This took more that 30 days and I am still not sure if it has been done correctly. Meanwhile, we could NOTt refinance (poor credit), we recieved a second default notice and had to try and come up with $$8,000 by the end of NOV 2007 so we would not go into forclosure. (we had to pay the Aug,Sept,Oct,Nov payments to 'catch up' so we could move forward). I had to borrow from family just to make this ungodly payment which was Ocwens mistake in the beginning. Currently, we are still trying to find someone to help us refinance so we can get out of this ARM that we cannot afford. I also want to pursue filing a suit again this company as they have ruined our credit and creditable reputation. We went through so much mental anguish during this 2 month period, my marriage almost ended and I lost 10 pounds from stress and no sleep. My husband had to 'scramble' to find 'A' job somewhere. We had to borrow money from my mother in laws Nursing Home account (she is in kidney failure after a stroke and diabetes). We need to be able to repay her account by refinancing SOMEHOW...as she is in kidney failure and will pass in the next month or so. We need this money for her funeral. This all stems from Ocwens Mistake from Aug. 2007. I have a letter from them stating they would correct our credit but did not admit fault to the situation...... I want to obtain legal counsel and sue for the MAXIMUM amount I can. They have put my family in such a financial bind and are not willing to work amicably with us. This could not have happened at a worse time--with the housing market the way it is and the economy..My original plans to refinance in Oct 2007 (when my loan expired) was going to go thru just fine. We had papers drawn up, we were getting ready to have my home appraised when all of a sudden I recieved this devestating news from my broker when she ran my credit for a second time.I am astounded that a company can do this to families w/o repercussion. Something has to be done.Marietemecula, CaliforniaU.S.A
In Aug and Sept. of 2007 we asked Ocwen to 'defer' those 2 months of payments to the end of our 2 year 'fixed' loan (came went to an ARM Oct 2007) and they stated it was fine, no problem. My husband was not working as he stayed home w/our son who has medical issues and we had difficulty for a few months financially. My husband spoke to someone in their Call Center which we did not realize was in India. As we were getting ready to refinance with my credit union in Oct 2007, we recieved a default notice. Also, the broker I was working with said :' What happened to your credit score?--you have a 60 and 90 day late on your mortgage' . I had no idea what she was talking about. As far as we knew everything was current. I had to research and found that Ocwen Never defered our payments for those 2 months but instead reported them as 'late'. I called Ocwen several times and could not find anyone in the US to talk to , it was all thru their 'call center' in India. Everyone had a heavy accent. I asked several service representatives what had happened and no one could give me an answer. They just told me 'we don't defer payments and I don't think our company would have told your husband that'. Arguing that they DID tell my husband that I finally asked to speak to a supervisor. Well, Call after call , they finally had me talk to someone in their 'research dept' to investigate the complaint. (I also have the names of everyone I spoke with). They told me they could not investigate unless they knew the name of the person my husband spoke with. I told them it doesn't matter---all their conversations are 'taped' and asked that they go back and listen to the conversations during Aug and Sept 2007 and what transpired. They did in fact (after 3wks ) state the representative did not address my husbands concerns regarding deferment and they would try to remove the 'lates' on our credit. This took more that 30 days and I am still not sure if it has been done correctly. Meanwhile, we could NOTt refinance (poor credit), we recieved a second default notice and had to try and come up with $$8,000 by the end of NOV 2007 so we would not go into forclosure. (we had to pay the Aug,Sept,Oct,Nov payments to 'catch up' so we could move forward). I had to borrow from family just to make this ungodly payment which was Ocwens mistake in the beginning. Currently, we are still trying to find someone to help us refinance so we can get out of this ARM that we cannot afford. I also want to pursue filing a suit again this company as they have ruined our credit and creditable reputation. We went through so much mental anguish during this 2 month period, my marriage almost ended and I lost 10 pounds from stress and no sleep. My husband had to 'scramble' to find 'A' job somewhere. We had to borrow money from my mother in laws Nursing Home account (she is in kidney failure after a stroke and diabetes). We need to be able to repay her account by refinancing SOMEHOW...as she is in kidney failure and will pass in the next month or so. We need this money for her funeral. This all stems from Ocwens Mistake from Aug. 2007. I have a letter from them stating they would correct our credit but did not admit fault to the situation...... I want to obtain legal counsel and sue for the MAXIMUM amount I can. They have put my family in such a financial bind and are not willing to work amicably with us. This could not have happened at a worse time--with the housing market the way it is and the economy..My original plans to refinance in Oct 2007 (when my loan expired) was going to go thru just fine. We had papers drawn up, we were getting ready to have my home appraised when all of a sudden I recieved this devestating news from my broker when she ran my credit for a second time.I am astounded that a company can do this to families w/o repercussion. Something has to be done.Marietemecula, CaliforniaU.S.A
Monday, December 10, 2007
Texas jury rules against Ocwen for $11.5 million
From: http://southflorida.bizjournals.com/southflorida/stories/2005/11/28/daily20.html
Wednesday, November 30, 2005
A jury in Galveston, Texas, has awarded $11.5 million to a customer of Ocwen Financial Corp. and its former Ocwen Federal Bank subsidiary, after determining they committed fraud in servicing her home equity loan.
The verdict against West Palm Beach-based Ocwen Financial (NYSE: OCN) and Ocwen Federal was issued Tuesday in Texas's 212th District Court. The jury ordered the Ocwen companies to pay Sealy Davis $10 million in actual damages and about $1.5 million for mental anguish and economic damages.
Ocwen Financial had $1.3 billion in assets on Sept. 30, according to its Securities and Exchange Commission filings.
The jury found the Ocwen companies made fraudulent, deceptive and misleading representations to Davis after she missed a loan payment while hospitalized in 2003.
Documents filed in the civil suit assert Ocwen began demanding additional money to make up for the missed payment and then began foreclosure proceedings on Davis's home in Texas City, Texas.
Davis retained the home after filing for Chapter 13 bankruptcy protection, court documents state.
Davis, in 2002, got a $31,000 home equity loan from Aames Home Loan with Deutsche Bank as trustee. Ocwen Federal Bank serviced the loan, including collecting payments.
The jury determined Ocwen contributed 100 percent to a wrongful foreclosure and none of that activity was attributable to the other defendants, Deutsche Bank, its law firm Baxter & Schwartz and several attorneys with that firm.
William Erbey, Ocwen's chairman and chief executive officer, and Kelly Herzik, a Wichita, Kan.-based attorney who represented Ocwen, did not return phone calls.
The Business Journal's questions included whether Ocwen might appeal the verdict to a Texas court of appeals.
Wednesday, November 30, 2005
A jury in Galveston, Texas, has awarded $11.5 million to a customer of Ocwen Financial Corp. and its former Ocwen Federal Bank subsidiary, after determining they committed fraud in servicing her home equity loan.
The verdict against West Palm Beach-based Ocwen Financial (NYSE: OCN) and Ocwen Federal was issued Tuesday in Texas's 212th District Court. The jury ordered the Ocwen companies to pay Sealy Davis $10 million in actual damages and about $1.5 million for mental anguish and economic damages.
Ocwen Financial had $1.3 billion in assets on Sept. 30, according to its Securities and Exchange Commission filings.
The jury found the Ocwen companies made fraudulent, deceptive and misleading representations to Davis after she missed a loan payment while hospitalized in 2003.
Documents filed in the civil suit assert Ocwen began demanding additional money to make up for the missed payment and then began foreclosure proceedings on Davis's home in Texas City, Texas.
Davis retained the home after filing for Chapter 13 bankruptcy protection, court documents state.
Davis, in 2002, got a $31,000 home equity loan from Aames Home Loan with Deutsche Bank as trustee. Ocwen Federal Bank serviced the loan, including collecting payments.
The jury determined Ocwen contributed 100 percent to a wrongful foreclosure and none of that activity was attributable to the other defendants, Deutsche Bank, its law firm Baxter & Schwartz and several attorneys with that firm.
William Erbey, Ocwen's chairman and chief executive officer, and Kelly Herzik, a Wichita, Kan.-based attorney who represented Ocwen, did not return phone calls.
The Business Journal's questions included whether Ocwen might appeal the verdict to a Texas court of appeals.
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