From: http://www.ripoffreport.com/reports/0/296/RipOff0296936.htm
last year we signed a forebearance agreement to avoid foreclosure. our payments went up $200. we paid every single month on time, though often they didn't deposit our checks until the day after the grace period. creating a late fee. though we contacted them thier response was 'send you payment earlier.' what if we didn't have the money in the bank earlier and by some miriacle they made a swift deposit. then we pay a late fee and an overdraft fee.and you are charged an insuffecient funds fee by them. our complaint is, after a year of payments we recieved a huge tax bill with notice of intent to sell our property. ( from the state). we notified ocwen to find out what it would take to pay off the forebearance and all fees and escrow deficits. we were informed that we were 3 months behind and it would take about $14,000 to get us back on an even keel and get our payments reduced to the original payment. our monthly bill never reflected any info about this. an unhelpful sarcastic foriegner at ocwens customer service informed me we were only making forebearance payments and were still behind. asking what months we were behind she said, oct., nov., and dec., 2007... what? the past 3 mos. which we paid and she agreed we paid, but claims we only paid the forebearance.. the same amt. we'd paid every mo. for a year but for some reason the rules changed in oct. the amt. of the original forebearance was $8000. after 1 year we owe $14,000. the more we pay, the more we owe. we only owe 13 years on the house, but it isn't worth trying to save at this point. we didn't choose ocwen, our loan was sold to them when our original company filed bankruptcy. they inherited our insurance dept. and a $12,000 insurance settlement due us after hurricane francis was lost in the shuffle. we still had to pay the premiums to ocwen. no one knows where the insurance money went. why can't our gov. regulate these thieves and protect us. if ocwen offers you a forebearance agreement to save your home, get a lawyer first. it hasn't helped us.we struggled for a year when thier intention was always to get more money and the house in the end. well, the jokes on them.. remember that hurricane?Edwardlakeland, FloridaU.S.A.
Subscribe to:
Post Comments (Atom)
2 comments:
Help! I am experiencing a nightmare w/ Ocwen. It's the worst customer service I have ever experienced in 55 years. They promised to help me save my home w/ an ever rising ARM using a loan modification several months ago. Nodody answers their phone EVER...
3-4 hours wait time on hold, losing documents, language barriers from their outsourced help in India. Please advise of any class action lawsuits...they lie and mislead just to get you off the phone and my home is in huge jeopardy because I took their very INCORRECT ADVICE. Please email me @ biblekid@juno.com
Ocwen Bank PURCHASED a consolidation loan, from the Small Business Adis. and Chase Bank, that my Late Mother made with New Century Mortage.(renamed itself like a bad computer virus) My Mother pasted away 3-12-06. As her only "child"(58yrs old) I modified the loan in 6/2008 to include FULL COVERAGE INSURANCE AND TAXES. When Hurricane Ike hit Houston, 9-12-08 and I lost hundreds of dollars in food, breakfast room caved in with fiberglass insulation, one year later, not only did the "Billboard" lawyer "get me" Ocwen left the forced placed insurance( I signed for extended coverage for contents) Jennifer Levy(Ocewn Modification) told me in June 2008 send thename of my preferred Ins. Co. Lincoln General and do not pay deposit, or down payment Ocwen would pay in full, and they did AFTER THE DAMAGE WAS DONE 9-12-08. LINCOLN took $1730.00 Oct 2, 2008, then verified in late October, that the repairs were not done, (not on $677.00 Standard Guaranty offered) now the house has STRUCTURAL damage, POWER surges, (no ground wire anymore, plumbing, mold, fiberglass on floor, now concerted hazardous material along with the insulation "blown the walls in 2005, plumbing problems everywhere there is plumbing, air ducts contaminated and Ocwen wants me to MODIFY ACCOUNT AGAIN????????? NOT AFTER WHAT THEY DID TOO ME THE FIRST TIME.
Post a Comment