Ocwen terrible company

I just wanted to say that we have had some very bad experiences with Ocwen. We have paid them so much money, it's unbelievable. We had an escrow account that was sky high, forced insurance that was also very high, and we had so many late fees, attorney's fees, foreclosure fee's. We had to send them close to $7,000.00 last year, because they said we had to pay all this amount so they wouldn't foreclose on our house, yet when we asked them for a breakdown of what fees were paid with these $7,000.00, they always gave us the run-around, we had to contact the research department, which they said would take anywhere from 15 to 30 days to figure out, but we never received anything. Til this day we still don't know where that money went. We finally refinanced with another lender just recently...thankfully! and our payoff was outrageous, we ended up paying close to $61,000.00 and our principal balance was $47,500.00...How do you figure? We didn't question anything at the time of refinance, because all we wanted was to get out of Ocwen. But, we are questioning every single thing on the account from Ocwen. I think we have paid over $13,000.00 in fees to Ocwen.