Ocwen - These BASTARDS Have Screwed with the WRONG Schlamozzel!

From: http://www.epinions.com/content_108449861252

ProsAbsolutely without a question there are NONE!
ConsVisious, recalcitrant, monitarily disemboweling bunch of armpit fuzz!
The Bottom LineIf you are looking for a "fast track" to a HEART ATTACK deal with this financial institution. Otherwise, RUN FOR YOUR LIFE!
Full Review Hi there,
Schlamozzel here with another "SLUMLORD" nightmare to discuss. What happens when your mortgage gets "sold off" to another service company.
Ocwen Federal Bank
This financial institution is located in Florida. They are a subsidiary of a large financial services corporation, which I consider to be "The Borg" of finance.
My problems began literally the month this company took over servicing a loan I have on an investment property. They failed to properly depict the true and accurate amount of funds held in my escrow account. (This is an account that holds funds for distribution to cities / towns for property taxes, insurance etc.) Upon contacting them at 1 800 74OCWEN you are immediately placed into an automated calling cue where you MUST enter a lot of "numerical" personal information to continue. After doing this the wait is usually between 7 to 25 minutes before the call forwards to something that breaths. When you actually get to a "human being", you must repeat all the same personal information all over again.
Shortly after this occurred, I received a letter with a check in the mail, "We have done an escrow analysis. Based upon our findings, please find enclosed a check in the amount of $1,322.71. This money was overpaid by you."
I call Ocwen Federal Bank's "Marquise deSade" line at 1 800 74OCWEN again, "Why in hell are you sending this money to me? It should have gone to pay my property tax bill!"
"Oh we don't hold escrows for taxes on your account sir."
"Oh yes you do."
"Sir, WE DON'T hold escrows on your property taxes. This is your money, feel free to spend it as you wish."
"Look sweetheart, see on my account how much I'm paying every month?"
"Yes sir..."
"Good! now, if I'm REQUIRED my my loan instrument to pay that amount, and you DON'T hold escrows for taxes, and I HAVE BEEN paying this loan for 2 years, then my PRINCIPAL balance should be much lower, shouldn't it? Well since it isn't and you claim you don't hold escrows for taxes I'd likje you to twll me where the money is. Oh and by the way, since you don't hold escrow money for my tax bill, why does it say that I paid funds to establish the escrow account on the ORIGINAL LOAN DOCUMENTS I signed two years ago?"
"You don't have those documents sir."
(At that very moment, when such an idiotic remark was made I tore my shirt off of my body and could feel the veins in my forehead bounding out of my skin to resemble a topographical map of the Himilayas.)
"Give me your fax number."
"What do you mean..."
"Give me YOUR GODDAMNED FAX NUMBER NOW!
"Sir theres no need for you to speak to me in that manner and (blah blah blah) I don't see the need for you to fax anything..."
"I'm going to send you all the original loan documents you just said I don't have."
After 5 repeat calls the problem was resolved. Or so I thought...
5 months later I got another check with another letter...
This time I wind up going through 3 days of repeated calls to escrow department specialists, managers, supervisors and had to threaten legal action before resolution occurred.
Currently...
Schlamozzel has had enough. Schlamozzel has encountered a very difficult situation with this "bank" recently that has cost nearly $6,400.00 to resolve. Yes, it was Schlamozzel's error that caused the problem. But the problem was resolved according to all the papers from Ocwen Federal Bank's attorneys and Schlamozzel's attorneys.
Schlamozzel received a letter from Ocwen Federal Bank 5 days ago informing him that he owes this "bank" almost $2,600.00. This time Schlamozzel's attorney is bringing the matter to the Massachusetts Commissioner of Banks and Office of the Attorney General.
I will update as soon as more information is available.
Cheers,
Schlamozzel