Ocwen Horrible

I just wanted to say that we currently have a mortgage with Ocwen, and Ocwen is the worst mortgage company we have ever worked with. Right now, we owe about $10,000.00 more with just fees, than the principal balance. We don't know what to do about this. Every time we call, they can never give us a straight answer, one person tells us one thing, and another tells us something else, it's frustrating. We wanted to refinance on our home, just to get out of Ocwen, but we are unable to do so because, they claim we have had a lot of late payments and our credit report shows we have been in foreclosure before. Mortgage lenders don't want to touch your loan because of this, so we are stuck with Ocwne, and it's very devasting. We can't sleep at night, we are stressed and very unhappy. We would like to know what we can do regarding this. According to Ocwen we owe them a lot for an 'escrow advance'. PLEASE HELP. PLEASE GIVE US INFORMATION ON WHAT WE CAN DO.